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What is a Bungalow Pet?
In keeping with the
Craftsman Style, a Bungalow Pet takes solace in the simple, artistic, and
functional designs in life. Bungalow pets reflect their owner’s taste by
relaxing in fine furniture with clean lines,
traditional craftsmanship, natural beauty, and timeless design.
Who is Bungalow Bob?
Inspired by the great Arts
& Crafts masters, Bungalow Bob proudly combines his woodworking talent and
passion for pets to create truly unique and useful products you and your pet
will enjoy for decades.
What is
the Arts & Crafts Style?
The Arts and Crafts Movement was led by British
poet, artist, and architect William Morris, who rejected the heavy
ornamentation of the Victorian style in favor of fine craftsmanship and
clean design. Proponents of the movement believed that technologies of mass
production stifled the creativity of the individual, and they hoped to bring
handcrafted goods to the common man. This unique style emphasized
traditional craftsmanship and honesty of design. Various craftsmen and
artists encompassed the Arts & Crafts philosophy into their work which
included pottery, furniture, soft furnishings, metal work, stained glass,
gardening and even architecture.
The Arts &
Crafts Style, also referred to as
Mission or
Craftsman Style, offers clean lines, traditional craftsmanship, natural
beauty and timeless design. For more information on the Arts and Crafts
movement, please see our Links page.
How long will it take to get my order?
Our
current lead time (time from placing an order until completion) can vary
depending on the product and quantity ordered, please
contact us for current lead times. All quoted lead times are estimates and the actual
delivery time frame can vary due to the fact each piece is handcrafted.
What are
shipping costs and where do you ship?
We ship either UPS or FedEx Ground, fully
insured anywhere within the continental
USA. Shipping and handling is based on total order amount and
calculated at the time of checkout. Shipping costs for the USA are as
follows:
|
Total Order
Value |
Shipping
Cost (%) |
| up to $40 |
25% |
| $41 - $95 |
20% |
| $96 - $250 |
15% |
| $251 and up |
10% |
For locations outside the continental
USA,
please
contact us
for shipping costs.
How is sales tax handled?
Orders shipped to
Indiana
will have a 6% sales tax automatically added to the total. We do not
collect sales tax on orders shipped outside Indiana.
What forms of payment are accepted?
We accept payment through
PayPal. Credit card payments are accepted over the phone and securely
processed through PayPal.com. Money orders and personal checks are also
accepted by mail - please
contact us for procedures.
What is the cancellation policy?
Online catalog orders can
be cancelled prior to shipment for a full refund. Once the item is shipped,
the return policy goes into effect. Special orders cannot be cancelled.
Once your special order has been placed, you are responsible for the
balance due on the item.
What is the product warranty?
We stand
behind the integrity of our products. Should the furniture fail within
three
years of purchase due to defects in workmanship or material and not due to
normal wear, misuse, neglect, or abuse, we will either repair or replace it
at our discretion. The original owner must
contact us to initiate the
warranty claim and provide proof of purchase. Warranty does not apply to damage during transit, or any
defects resulting from abuse, alterations, or accidents. Warranty does not
apply to any fabric, sheep skin, or bed liner product. With proper care,
your Bungalow Pet product will be cherished for years to come.
What is the return policy?
Since Bungalow
Bob’s Pet Designs sells new and unused pet products, we
only accept returns within 7 days of receipt for unused catalog items,
defective merchandise, or products damaged-in-shipment. Unfortunately,
there are no returns or exchanges on special order items. The customer is
responsible for all shipping/insurance costs and incurs a 35% restocking fee
(of the item’s purchase price) for the return of unused catalog items. If
the return is due to our error (e.g. damaged or incorrect item), see the
defective product question below. Send
an email or call 800-432-6029 for a RMA (Return
Material Authorization). Repack the item securely
in its original packaging with the packing slip and ship to the address
provided. Returns without a valid RMA will not be accepted and all returns
must be insured for the item’s full value.
What if the
item is damaged in shipment, defective, or incorrect?
Items must be inspected by
the customer immediately upon receipt of shipment and any damages, defects,
or incorrect items must be reported to Bungalow Bob’s Pet Designs within 7
days of receipt. Please save all original packaging, do not attempt to
repair any damage or defect yourself, and if possible,
email pictures of the damage.
Email or phone us at 800-432-6029 to
receive an RMA (Return Material Authorization). Repack
the item securely in its original packaging with the packing slip and ship
to the address provided. Items without a valid RMA will not be accepted.
We will provide you with a prepaid UPS return label. Once received
by Bungalow Bob’s Pet Designs, the item will be replaced. Unfortunately, it
cannot be returned for refund unless the customer agrees to a 35% restocking
fee.
Will
you match a Misson or Prairie style piece I have?
Yes, our
goal is to provide pet furniture that coordinates with your style. Simply
contact us with your special order request. All special orders require a
50% deposit.
How are your products made?
All of our
pet furniture is hand made by Bungalow Bob’s craftspeople in the USA.
Please
see the “Our Technique” section on the
About Us page.
Is the finish durable?
We apply multiple coats of
satin polyurethane finish to all products resulting in a protective,
long-lasting finish.
What is “quartersawn” white oak?
Most Arts and Crafts
purists look for quartersawn white oak in their furnishings. Quarter sawing
is a method of sawing a log into quarters lengthways to obtain strong,
distinctive grain patterns. Cut from a log which has been quartered
lengthwise and at an angle of at least 45 degrees to lessen warping and
shrinking, quartersawn timber takes more time and energy to produce.
Quartersawn Plain Sawn
This milling technique,
while less efficient, results in a more stable board and brings out the
natural beauty of the medullary rays (or
"ribbon and ray" look) of the wood. Bungalow Bob’s Pet Designs uses
quartersawn white oak for the characteristic bands of color,
unique markings, stability, and strength.
Where do you get your wood?
Bungalow
Bob’s Pet Designs is strongly committed to the environment and only uses
timbers that are supplied from a renewable resource to ensure that future
generations can enjoy our natural resources.
What
color are your products?
Our finish
is similar to Stickley's®
Onondaga color. If you prefer a different color, please
contact us for availability.
Do you
make your products in any woods other than white oak?
Yes, while
our products are constructed using quartersawn white oak, we can substitute
other woods if requested by a customer. Please
contact us for a quote in
your preferred wood.
Is your
furniture considered a reproduction?
Although
many of our pieces have been inspired by original Arts & Crafts designs we
do not consider our furniture to be reproductions, instead we are creating
an original Bungalow Bob’s Pet Design piece for our customers. All products
are individually handcrafted with a profound attention to detail.
What are the benefits of an elevated feeder?
Veterinarians recommend elevated feeders for dogs and cats because they
offer a number of benefits:
-
Hygiene and cleanliness - Elevated
bowls help keep food and water in the bowl and not on the floor. With
a normal pet dish, as dogs raise their heads to facilitate swallowing,
water and food often ends up on the floor. In addition, moisture
under a traditional food dish can foster mold and bacteria growth.
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Health - Elevated
feeding stations help reduce intestinal gas in dogs by removing the
need to bend over when eating. Eating in a bent over position forces
dogs to gulp their food and swallow more air in the process. Higher
food dishes result in less gulping and reduced intestinal gas. In
addition, elevated food bowls are more comfortable for pets with
arthritis, sore joints, or neck/back problems. If eating is
painful or uncomfortable, pets are less likely to eat. Raising food
and water to a comfortable level encourages eating and drinking
thereby promoting proper nutrition.
-
Comfort
- Pet
owners also benefit by not having to bend over as far to fill water
and food dishes. For the frail, physically handicapped, or people with
arthritis or back problems, elevated feeders can make a big
difference.
Do you offer a trade discount?
Yes, please
contact us
for more information.
How can I contact Bungalow Bob?
Bungalow Bob’s Pet Designs
is located in Lafayette, Indiana
Click on the “contact us”
link at the bottom of each page or:
Email us at:
CustomerService@bungalowpet.com
Phone us at:
800-432-6029
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